Cancellations and refunds

Parking sessions

A session starts the moment you pay, so by paying you ask us to start the service straight away. Once the session has started it cannot be cancelled and the fee is not refunded, apart from the cases below.

Permits

You have 14 days from the day you buy a permit to cancel it. If you cancel within 14 days, we refund the price less an amount for the days already used, worked out as a share of the period paid for. To cancel, email admin@robertscotts.com or use the link in your Stripe receipt.

After 14 days, monthly permits can be cancelled at any time and stop at the end of the paid month. Quarterly and annual permits run to the end of the period paid for and are not refunded for unused time.

Our mistakes

If you were charged twice, charged the wrong amount, or could not use the car park because we closed it or it was full when you had a reserved bay, email admin@robertscotts.com with your receipt and we refund in full within 14 days.

Wrong registration

If you entered the wrong registration, email us straight away with your receipt and the correct plate. We correct the record. A payment against the wrong plate is not refunded once the session has ended.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, within 14 days of us agreeing the refund.

Last updated 24 August 2026.